General Enquiries

  • Do you have any job vacancies?

    We're almost always looking for someone to join our family in one department or another. You can find all our current vacancies here. If there's nothing there for you at the moment, be sure to check back regularly as we will post new career opportunities as they become available.

  • Do you have a store near me?

    We might do! You can find your nearest Ecigwizard store here: https://www.ecigwizard.com/pages/store-locator

  • Do you offer any discounts?

    We are always providing our customers with special offers and discount prices. Sign up to our newsletter and follow our Facebook, Twitter and Instagram to stay up to date.

  • How old do I have to be to purchase an electronic cigarette?

    As of 20th May 2017, you must be over the age of 18 to purchase electronic cigarette products within the UK. We have therefore implemented an age verification process using Experian to verify every customer's age. But don't worry, it's not a credit check and it won't affect your credit score - w...

  • I'm new to vaping. Where do I start?

    Switching to vaping can be an intimidating process as you’re delving into an unknown world with a bunch of information to process. You’re likely to have loads of different questions. OurUltimate Vaping Starter Guide has everything that you need to get you on your way.

  • Is vaping safe?

    "Vaping is around 95% less harmful than smoking" -Public Health England. Recently, you may have seen that the vaping industry has been the subject of a barrage of calculated agendas to push an anti-vaping narrative. The assault has been so relentless that it has resulted in people questioning w...

  • Our response to the coronavirus

    In response to the increasing spread of the coronavirus (COVID-19), we wanted to take some time to reach out to you with some information regarding the steps that we are taking to combat the virus within our company. We want to reassure you that we are doing everything that we can to ensure the ...

  • What is your returns procedure?

    Due to continued concerns about the coronavirus, we have extended our return period from 14 days to 60 days. We require all products to be returned to us before we can process a return. Please email us at contact@ecigwizard.com to request a return. We strongly recommend that you use a tracked/s...

  • What payment methods do you accept?

    We accept most major debit and credit cards. We do not accept American Express.

  • Why does my vape taste like it’s burnt?

    This is either because you have the settings on your e-cig too high for the coil installed, or the coil needs replacing. Also, there may not be enough e-liquid in your tank or the e-liquid that you are using is too thick for the coil to absorb. Replace your coil, turn your settings down and try...